Order or enquiry forms
When you fill out an order or enquiry form or buy an item from us, we may collect the following information:
- home address
- email address
- other information relevant to customer feedback
We require this information to provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- To analyse website statistics and site traffic
- To give you the opportunity to hear about special offers or exclusive items
We will never pass your personal information over to third parties unless required by law to do so.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Through this website you are able to link to other websites which are not under the control of Peepiecheep Jewellery. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Once you have left our site via external web site links, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this disclaimer. You should exercise caution and look at the privacy statement or disclaimer applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your express permission or are required by law to do so. We will never use your personal information to send you any unsolicited information.
If you do not wish us to hold any information on you, or you believe the information we have may be incorrect, please contact us to let us know. We will delete any and all contact information at your request and send you a confirmation email informing you of this. This will not affect your rights to purchase additional items from the Peepiecheep Jewellery site, however subsequent purchases will result in your details being stored once more.
Use of this website
You shall not use this website or its services to violate the rights of any party, or that would otherwise give rise to liability or violate any law.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
In no event shall Peepiecheep Jewellery be liable to anyone for any delays, inaccuracies, errors, loss or omissions with respect to the information or the transmission or delivery of all or any part of website files or business email correspondence.
In no event will we be liable for any loss, damage, injury or death whatsoever, including without limitation, indirect or consequential loss, damage, injury or death arising from the ownership, usage, handling or wearing of any jewellery piece sold or worked on in any way by us.
Jewellery for Children
We would advise parents and guardians to only allow children over the age of five to wear any items under supervision and only for special occasions.
Allergies to Materials
Peepiecheep Jewellery will not be held responsible for any allergic reaction to jewellery either made by or sold by Peepiecheep Jewellery. All our items are lead and nickel free, however we cannot guarantee that our items are free from all impurities, and some trace elements may be present in some pieces. We encourage all our buyers to consider the buying and wearing of our items responsibly, and to be aware that any piece of jewellery has the potential to trigger an allergic reaction in some individuals.
RETURNS AND REFUNDS
Returning a faulty piece
In the unlikely event that you find a fault with your readymade Peepiecheep item, please get in touch with us and we will arrange a replacement or refund. You must return the item to us in the original packaging within five days of you receiving the order. Shipping costs may be refundable in such cases. We recommend that you return any item using a “signed for” secure delivery service as we do not take any responsibility for the non-arrival of returned goods.
Returning a non-faulty piece
In the absence of any fault with your Peepiecheep piece, but which you would like to return to us, please get in touch so we can discuss your reason on an individual basis. Our general rule is that we do not provide refunds of non-faulty pieces but offer alternatives instead. You must notify us of this situation within 5 days of delivery.
Returning a bespoke piece
We do not accept returns or refunds for made-to-order (Bespoke) pieces. Bespoke pieces can only be returned to us for repair in the unlikely event that a fault has occurred during transit. The piece must be returned within five days of you receiving the order. In such an event, shipping costs will be refunded.
It is important that you make sure you have explained clearly the exact size required for your bespoke pieces. You will be charged for subsequent adjustments after you have already received your piece.
For questions or further clarification on my policies, please feel free to email us.